Can Nutrola support cancel my subscription or issue a refund?

Nutrola support cannot press the buttons on your billing for you, but every subscription has a fast route. Plans billed by Apple (App Store) or Google Play are cancelled and refunded through the store. Plans bought on the Nutrola website are in your own hands: you can cancel them yourself at nutrola.app/account anytime, and the Nutrola team handles website refunds directly.

Why can't support just cancel or refund for me?

When you subscribe through the App Store or Google Play, the store owns the billing relationship. Nutrola does not hold your card details, charge you, or process refunds for store purchases, so it has no way to reverse a charge or stop a renewal from its side. The in-app support assistant (Sophia) is designed as a read-only helper: it answers questions and links you to the correct page, but it cannot perform actions on your account or your payment.

Website subscriptions are billed through Stripe, our payment provider. For those, cancellation is self-serve on your account page, and refunds are reviewed personally by the Nutrola team under our refund policy. How refunds work

The one exception is account deletion, which you do yourself in the app. Note that deleting your account does not cancel an active subscription, so cancel first. Delete your account and all data

How to cancel your subscription

iOS (App Store)

1. Open Settings and tap your name.
2. Tap Subscriptions.
3. Tap Nutrola, then Cancel Subscription.

You keep Premium until the end of the current billing period. Cancel your subscription on iPhone or iPad

Android (Google Play)

1. Open the Google Play Store.
2. Tap your profile icon, then Payments & subscriptions, then Subscriptions.
3. Tap Nutrola, then Cancel subscription.

Cancel your subscription on Android

Website (nutrola.app)

1. Go to nutrola.app/account and sign in.
2. Tap Manage or cancel subscription.
3. Choose Cancel subscription and confirm.

Cancel a subscription bought on the Nutrola website

Exact settings paths can vary slightly by OS version. Cancelling stops future renewals, but it does not refund past charges. I was charged after cancelling

How to request a refund

Store refunds are decided entirely by Apple or Google, not by Nutrola. Support will point you to the right place based on where you bought your plan.

Bought on iPhone or iPad (App Store)

1. Go to reportaproblem.apple.com and sign in.
2. Tap "I'd like to", then "Request a refund".
3. Choose a reason, then Next.
4. Select your Nutrola purchase, then Submit.

Apple decides all refund outcomes.

Bought on Android (Google Play)

1. Open the Play Store and tap your profile icon.
2. Go to Payments & subscriptions, then Budget & order history.
3. Find your Nutrola purchase and tap Report a problem.
4. Choose your situation and submit the form.

Google decides all refund outcomes.

For the full policy and timing, see How refunds work.

What if I subscribed on the web?

Two different answers, depending on what you need:

• Cancelling: you do not need to wait for anyone. Sign in at nutrola.app/account and cancel in about a minute. Cancel a subscription bought on the Nutrola website
• Refunds: the Nutrola team handles those personally. Email support@nutrola.app within 14 days of the charge, from the email address you signed up with. If you ask the support assistant, it passes your request straight to the team. How refunds work

What support can and can't do

• Can: answer billing questions, show you the exact steps to cancel in your store or on your account page, link you straight to Apple's or Google's refund pages, and pass a website refund request to the team.
• Can't: cancel your plan for you, reverse or refund a charge on the spot, or change your account or payment details directly.

If you want to talk to a person, the assistant can put together an email to the Nutrola team with your conversation. They typically reply within about 24 hours. What happens when I ask to talk to a human in support chat Using the in-app support chat (Sophia)

To manage or view your plan anytime, check your store account or nutrola.app/account, your renewal date and price are shown there. View or change your plan

Still need help? In the app, open Profile/Settings → Support & Legal → Contact us to chat with our support assistant, or email us at support@nutrola.app.