Signed in with Apple/Google but asked to set up again

When you sign in, Nutrola checks whether your profile is finished (gender, height, weight, birth date, and a completed onboarding). If any of those is missing, or if you signed in with a different login method than last time, Nutrola routes you back through setup instead of opening your existing data.

Why does Nutrola send me back to onboarding?

After you sign in, Nutrola looks up your profile and decides where to send you:

• Profile complete (gender, height, weight, birth date, and onboarding all finished): you go straight to your dashboard with your existing data.
• Profile started but not finished (one or more of those details is missing): Nutrola sends you back into onboarding to fill in what is missing.
• No profile found for the account you just signed in with: Nutrola treats it as a brand-new account and starts a fresh setup.

This logic is the same whether you sign in with Apple, Google, or an email code.

Most likely cause: a different login method

Apple, Google, and email sign-in are each tied to their own separate account in Nutrola. Your data lives with the exact method you originally used to create the account.

If you first set up with, for example, Sign in with Apple, and later tap Continue with Google (or sign in with an email code), Nutrola sees a different login with no profile attached, so it starts you at the beginning of onboarding. Your original account and its data are not lost. They are still attached to the first method you used.

What to do:

1. Don't finish the new setup if you think you used the wrong method, since completing it just builds a second, empty account.
2. Sign out, then sign back in with the same method you used the first time (Apple, Google, or email).
3. If you are not sure which one you used, try each method one at a time. The one that opens your dashboard without asking you to set up again is the right one.

See "Account not found" when signing in with your email code if signing in with email tells you the account does not exist, and Premium is locked even though I subscribed (account mismatch) if you have premium but it is missing after switching login methods.

I used the same method but it still asks me to set up

This usually means your profile was started but never fully finished, so one of the required details (gender, height, weight, birth date, or completing onboarding) is missing. Going through the remaining steps once will mark your setup as complete, and after that sign-ins will open your dashboard directly.

If you complete setup and your previous logs still are not there, the data is most likely on a different account or a different device. See Restore your data on a new device and Trouble signing in.

Quick checklist

• Use the exact same login method (Apple, Google, or email) you used to create your account.
• Don't mix methods, since each one is a separate Nutrola account.
• Finish onboarding fully so your profile is marked complete.
• Still seeing setup or missing data after that? See Getting started with Nutrola and Trouble signing in.

Still need help? In the app, open Profile/Settings → Support & Legal → Contact us to chat with our support assistant, or email us at support@nutrola.app.