How to attach a screenshot when contacting support

Yes, you can show support the problem with a picture. Nutrola's in-app support chat has an attachment (paperclip) icon next to the message box. Tap it, choose Camera or Photo library, and your image is added as a message in the conversation. To be sure the team receives the actual image file, you can also email it to support@nutrola.app.

How do I attach a screenshot in the support chat?

First open the support chat: in the app, go to Profile/Settings → Support & Legal → Contact us. This opens the in-app support assistant (a chat), not an email composer.

Then attach your image:

1. In the chat, tap the attachment icon (the paperclip) next to the message box.
2. A sheet titled "Send an attachment" opens with two choices: Camera and Photo library.
3. Choose Camera to take a new photo, or Photo library to pick an existing screenshot from your device.
4. Your image appears in the chat as a message bubble. You can add more than one, and you can keep typing to explain what it shows.

This works the same way on iOS and Android. On iOS the choices appear as a pop-up action sheet, and on Android they appear as a short menu, but the options ("Camera" and "Photo library") are the same.

Camera or photo access is blocked

The first time you choose Camera or Photo library, your phone asks for permission.

• Camera: if access is off, you'll see "Camera access needed." Turn on camera access for Nutrola in your device Settings (the exact path varies by OS version), then try again.
• Photos: if access is off, you'll see "Photos access needed." Turn on photo access for Nutrola in your device Settings, then try again.

After granting access, tap the paperclip again and pick your image.

Will support actually receive my screenshot?

The screenshots you add appear in your chat conversation, and the transcript notes that a screenshot was attached when the chat is handed off to our team. If you want to be certain the team gets the full-quality image file, the most reliable option is to email support@nutrola.app directly from your own mail app and attach the screenshot there. To reach a person from the chat, ask to talk to a human if the assistant can't solve it; What happens when I ask to talk to a human in support chat.

Tips for a helpful screenshot

• Capture the full screen where the problem shows, including any error message or card title.
• For a crash or a blank screen, a photo of what you see plus a short note of what you tapped beforehand is ideal (How to report a bug).
• The support assistant is read-only and can't issue refunds or change your plan, so a screenshot won't speed up a billing change (Can Nutrola support cancel my subscription or issue a refund?).

Related help

• Using the in-app support chat (Sophia)
• How to contact us

Still need help? In the app, open Profile/Settings → Support & Legal → Contact us to chat with our support assistant, or email us at support@nutrola.app.