Subscriptions, Billing & Refunds
15 articles
Cancel a subscription bought on the Nutrola website
Cancel a website subscription yourself at nutrola.app/account with the Manage or cancel subscription button, or via Stripe's secure billing login; Premium lasts until the end of the paid period.
Cancel your subscription on Android
Nutrola Android subscriptions are billed by Google Play, so cancel in the Play Store under Payments & subscriptions, not inside the app.
Cancel your subscription on iPhone or iPad
Nutrola subscriptions on iPhone or iPad are billed by Apple, so cancel them in Settings > your name > Subscriptions, not inside the app.
Compare Nutrola plans
Every paid Nutrola option unlocks the same Premium features; you choose monthly, yearly (with a 3-day trial), discounted yearly, or one-time Lifetime.
Do all paid plans unlock the same features
Yes. Every paid Nutrola plan unlocks the same Nutrola Premium features; the plans differ only in length and price, not in what you can use.
How refunds work
How refunds work: website purchases are refundable by Nutrola within 14 days; App Store and Google Play refunds are decided by Apple or Google.
How the 3-day free trial works
Nutrola's yearly plan starts with a 3-day free trial, in the app and on the website; billing begins after day 3 unless you cancel first.
How to buy lifetime (one-time) access
Nutrola's lifetime plan is a one-time purchase that unlocks Premium with no renewals, shown as a special-offer card in the Profile tab.
I paid on Android but Premium didn't unlock right away
Google Play billing is asynchronous, so Nutrola waits and retries after payment; if Premium still isn't on, reopen the app or tap Restore Purchases.
I was charged after cancelling
A charge after cancelling usually means it was for a period already started, a different account is subscribed, or a separate website subscription is still active; here's how to check.
Is Nutrola free? What Nutrola Premium includes
Nutrola starts with a free 3-day trial, then becomes a paid subscription (monthly, yearly, or lifetime) with no ads; one membership unlocks all features.
Premium is locked even though I subscribed (account mismatch)
Nutrola Premium is tied to the Nutrola login you used when you subscribed, so sign back into that exact account to unlock it.
Restore Nutrola Premium on a new device
Reinstalled Nutrola or switched phones? Sign in to the same accounts and tap Restore Purchases on the paywall to get Premium back, no second payment.
View or change your plan
See your renewal date and manage your Nutrola plan in the App Store, on Google Play, or at nutrola.app/account for website subscriptions; the app shows your plan under Profile, My Account.
Where is the Restore Purchases button?
Tap the Restore Purchases link at the bottom of the Nutrola paywall to recheck your store purchases and reconnect Premium without paying again.