I paid on Android but Premium didn't unlock right away

Google Play billing is asynchronous, so a successful payment can take a moment to reach Nutrola. Right after you pay, the app syncs your purchase, waits briefly, retries, and even attempts a restore before giving up. If Premium still hasn't unlocked, the fastest fixes are to fully close and reopen Nutrola, or tap Restore Purchases on the paywall.

Why does this happen on Android?

When you complete a purchase in the Google Play Store, Google has to acknowledge the transaction and pass it along before Nutrola can see that you own Premium. That handoff isn't always instant. To handle this, Nutrola automatically syncs your purchases right after payment, waits a couple of seconds, refreshes, and retries. If your subscription still doesn't appear, it tries a restore as a fallback. Most of the time this all happens in the background and Premium just turns on.

If it doesn't unlock on its own, it usually only needs a little nudge.

What to do if Premium still isn't showing

Try these in order:

1. Wait a moment, then fully reopen the app. Swipe Nutrola away from your recent apps to close it completely, then open it fresh so it re-checks your purchase.
2. Check your internet connection. Nutrola needs a stable connection to confirm your purchase with the store. Try switching between Wi-Fi and mobile data.
3. Tap "Restore Purchases" on the paywall. The paywall has a Restore Purchases option that re-checks the store for any subscription tied to your account. If it finds your purchase, Premium unlocks and you'll see a Success message Where is the Restore Purchases button?.

Make sure you're on the right accounts

Two separate accounts matter here:

• Your Google account: Your purchase is tied to the Google account you used in the Play Store when you paid. Make sure your device is signed into that same Google account.
• Your Nutrola account: Make sure you're signed into the same Nutrola login (Apple, Google, or email) you normally use. If you bought Premium while signed into a different Nutrola account, the app you're now using may not show it Premium is locked even though I subscribed (account mismatch).

If you bought on one Google account but the app is checking another (for example, a family member's), the purchase won't appear until you're on the original account.

Confirm the charge actually went through

If you're not sure the payment completed, you can check in the Google Play Store: tap your profile icon, then Payments & subscriptions, then Subscriptions, and look for Nutrola. If you don't see an active Nutrola subscription there, the purchase may not have gone through, and you can safely try again.

For more on getting Premium back after reinstalling or switching devices, see Restore Nutrola Premium on a new device. Worried about a charge you don't recognize? I was charged after cancelling.

Still need help? In the app, open Profile/Settings → Support & Legal → Contact us to chat with our support assistant, or email us at support@nutrola.app.