Terms of Service

Effective Date: June 28, 2026

These Terms of Service ("Terms") are a binding agreement between you and Monorra LLC ("Nutrola", "we", "us", or "our"), the company that operates the Nutrola mobile application for iOS and Android and the website at nutrola.app (together, the "Service"). By creating an account, starting a free trial, purchasing a subscription, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Who we are

Nutrola is operated by Monorra LLC, a company registered in Delaware, United States. You can contact us at support@nutrola.app.

2. Eligibility and age

You must be old enough to form a binding contract and to consent to the processing of your personal data where you live. The Service is not directed to young children. The minimum age is 13 in the United States and United Kingdom, and 16 in the European Union unless your country sets a lower age (no lower than 13). If you are under the age of digital consent in your country, you may not use the Service. Use of the Service is also subject to the age ratings of the Apple App Store and Google Play.

3. Your account

You can create an account using Sign in with Apple, Sign in with Google, or your email address. You agree to provide accurate information, keep your login secure, and take responsibility for activity under your account. Each sign-in method creates a separate account, so always use the same method you signed up with.

4. The Service and AI features

Nutrola helps you log food and track nutrition. You can log meals by taking a photo, scanning a barcode, or describing them by voice or text, and the app estimates calories and macronutrients and offers goal tracking, reminders, an in-app support assistant, and related wellness features. Some features use artificial intelligence that runs on our servers and on third-party providers (for example, image and text analysis). Barcode results come from third-party food databases.

5. AI estimates are approximate

Nutrola's photo, voice, and text analysis, and its in-app assistant, produce automated estimates that can be inaccurate or incomplete. You should review and adjust results rather than relying on them as exact, and you are responsible for the food and nutrition decisions you make.

6. Not medical or professional advice

Nutrola is a general wellness and informational tool. It is not a medical device and does not provide medical, nutritional, dietary, or other professional advice, diagnosis, or treatment. Always seek the advice of a qualified health professional before changing your diet, exercise, or health routine, especially if you have or may have an eating disorder or a medical condition, are pregnant, or take medication. Do not disregard professional advice or delay seeking it because of anything in the Service. If you think you have a medical emergency, contact emergency services.

7. Subscriptions and auto-renewal

Access to Nutrola's features requires a paid subscription ("Nutrola Premium"). There is no permanent free plan. Subscriptions are offered on a recurring basis (for example monthly or yearly), and a one-time "lifetime" option may be offered. Recurring subscriptions automatically renew at the end of each period, and your payment method is charged for the next period, unless you cancel before the renewal date. Prices are shown at checkout, are charged in advance, and may vary by region and over time.

8. Where you buy, and who bills you

You can subscribe through three channels, and the seller depends on where you buy:

• Apple App Store (iPhone/iPad): Apple is the seller and processes your payment under Apple's terms.
• Google Play (Android): Google is the seller and processes your payment under Google's terms.
• Nutrola website (nutrola.app): Monorra LLC is the seller, and your payment is processed for us by our payment provider.

Purchases made through Apple or Google are also subject to that store's terms and policies.

9. Free trial

We may offer a free trial, such as a 3-day trial on certain plans. Unless you cancel before the trial ends, the trial automatically converts to a paid subscription and your payment method is charged. Only some plans include a trial. You can avoid being charged by cancelling before the trial period ends.

10. Cancellation

You can cancel a recurring subscription at any time. Cancelling stops future renewals; it does not end your current paid period, and you keep access until that period ends.

• App Store subscriptions are cancelled in your Apple account settings.
• Google Play subscriptions are cancelled in the Google Play Store.
• Website subscriptions are cancelled through your Nutrola account or by contacting us.

11. Refunds

Refunds depend on where you purchased:

• Nutrola website (nutrola.app): you may request a refund from us within 14 days of a charge by emailing support@nutrola.app. This 14-day refund window applies only to purchases made directly on the Nutrola website. After 14 days, purchases are non-refundable, but you can cancel to stop future charges.
• App Store / Google Play: refunds for store purchases are requested from and decided by Apple or Google under their own policies. We cannot issue them, and the 14-day website window does not apply.

Nothing in this section limits any non-waivable refund or withdrawal rights you may have under the consumer laws of your country (see "Consumers" below).

12. Acceptable use

You agree not to: misuse the Service or interfere with its operation; access it through automated means, scraping, or bots; reverse engineer, decompile, or attempt to extract source code except as permitted by law; resell, sublicense, or commercially exploit the Service; upload unlawful, infringing, or harmful content; or use the Service to break any law or violate the rights of others.

13. Your content

You may upload content such as meal photos and entries ("Your Content"). You keep ownership of Your Content. You grant Monorra LLC a worldwide, non-exclusive, royalty-free license to host, store, process, and display Your Content for the purpose of operating and improving the Service, including AI analysis. You are responsible for Your Content and confirm you have the rights to share it.

14. Our intellectual property

The Service, including its software, design, branding, and the content we provide, is owned by Monorra LLC or our licensors and is protected by law. We grant you a limited, personal, non-transferable, revocable license to use the Service for your own personal, non-commercial use. You may not copy, modify, or distribute it except as allowed by these Terms.

15. Third-party services

The Service relies on and integrates with third parties, including the Apple App Store, Google Play, Apple Health, Google Health Connect, food databases, and payment and infrastructure providers. Your use of those services is governed by their own terms, and we are not responsible for them.

16. Termination

You can stop using the Service and delete your account at any time from within the app. We may suspend or terminate your access if you breach these Terms or use the Service in a way that may cause harm or legal risk. Provisions that by their nature should survive termination will survive, including those on intellectual property, disclaimers, limitation of liability, and governing law.

17. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or accurate, including any nutrition or calorie estimates.

18. Limitation of liability

To the fullest extent permitted by law, Monorra LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising from your use of the Service. Our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us in the 12 months before the claim or USD 50. Some jurisdictions do not allow certain limitations, so some of these may not apply to you, and nothing here limits liability that cannot be limited by law.

19. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Monorra LLC from claims, damages, and expenses arising out of your misuse of the Service, Your Content, or your breach of these Terms.

20. Consumers

If you are a consumer, you have statutory rights that these Terms do not override. For digital purchases made on our website, this may include a 14-day right to withdraw, except where you have requested that the service begin immediately and acknowledged that you lose the right of withdrawal once it has been fully performed. Where mandatory local law gives you stronger rights than these Terms, those rights apply.

21. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, except where the mandatory consumer-protection laws of your country of residence apply. The courts located in Delaware will have jurisdiction, except that, if you are a consumer, you may also bring proceedings in the courts of your country of residence where local law requires.

22. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to let you know. Your continued use of the Service after the changes take effect means you accept the updated Terms.

23. General

If any part of these Terms is found unenforceable, the rest remains in effect. These Terms are the entire agreement between you and us regarding the Service. We may assign these Terms in connection with a merger or sale of our business; you may not assign them without our consent. Our failure to enforce a provision is not a waiver of it.

24. Contact

Monorra LLC, operator of Nutrola. Questions? Contact us at support@nutrola.app.